PRIVACY POLICY

Privacy Policy
Last updated: August 2, 2025

Veronica Tordi operates this store and website, including the information, content, features, tools, products, and services, in order to provide you, the customer, with a suitable shopping experience (the "Services"). Veronica Tordi is supported by Shopify, which allows us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase, or engage in any transaction through the Services or when you communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, the Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing or using the Services, you confirm that you have read and understood this Privacy Policy, including how we collect, use, and disclose your information.

Personal Data We Collect or Process

When we use the term "personal data," we refer to information that identifies, relates to, or can reasonably be linked to you or another person. Personal data does not include anonymized or aggregated information that cannot be used to identify you or be linked back to you. We may collect or process the following categories of personal data, including inferences drawn from this data, depending on your interaction with the Services, your place of residence, and as allowed or required by applicable law:

Contact details, including name, address, billing and shipping addresses, phone number, and email address.
Financial information, including credit card, debit card, and bank account numbers, payment details, transaction information, payment method, payment confirmation, and other payment-related data.
Account data, including username, password, security questions, preferences, and settings.
Transaction data, including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or remove, as well as past transactions.
Communications with us, including information you provide in correspondence, such as customer support disputes.
Device information, including device data, browser or network connection, IP address, and other unique identifiers.
Usage data, including information about how and when you interact with or browse the Services.

Sources of Personal Data

We may collect personal data from the following sources:

Directly from you, such as when you create an account, visit or use the Services, communicate with us, or provide your personal data;
Automatically through the Services, including from your device when using our products, services, or website, and through cookies or similar technologies;
From our service providers, such as when they are engaged to implement technology and collect or process your data on our behalf;
From our business partners or third parties.

How We Use Your Personal Data

Depending on how you interact with us and which Services you use, we may use your personal data for the following purposes:

To provide, personalize, and improve the Services: We use your data to fulfill our contract with you, process payments, fulfill orders, remember your preferences and favorite items, send account notifications, manage purchases, returns, or exchanges, manage your account, coordinate shipping, facilitate returns and reviews, and personalize your shopping experience (e.g., product recommendations). This may include improving and customizing the Services.
Marketing and advertising: We may use your data for marketing purposes, such as sending promotional communications via email, text message, or postal mail, and showing personalized ads on our Services or other websites based on your previous purchases or interactions.
Security and fraud prevention: We use your data to authenticate your account, enable secure payment and shopping, detect or investigate fraud, illegal activity, or threats, and protect public safety and our Services. By using the Services and registering an account, you are responsible for keeping your credentials secure. Do not share your username, password, or other access information.
Communications: We use your data to provide customer support, respond to your inquiries, deliver efficient services, and maintain our business relationship with you.
Legal reasons: We may use your data as required by applicable law, in response to lawful processes or requests by authorities, to investigate or participate in legal proceedings, or to enforce our terms or policies.

How We Disclose Personal Data

We may disclose your personal data to third parties under the following circumstances:

With Shopify, vendors, and service providers that perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, fulfillment, and shipping).
With business and marketing partners to provide services and marketing communications. For example, we use Shopify to deliver personalized ads through third-party services based on your online activity. These partners will use your data in accordance with their own privacy policies. Depending on your location, you may have the right to opt out of such personalized ads.
When you request or authorize us to disclose certain information to third parties, such as for product shipping, or when you use social media widgets or login integrations.
With our affiliates or within our corporate group.
In connection with business transactions, such as a merger or bankruptcy; to comply with legal obligations (including subpoenas, warrants, and similar requests); or to enforce terms or defend the Services and our rights.

Relationship with Shopify

The Services are powered by Shopify, which collects and processes your personal data related to access and use of the Services in order to offer and improve them. The data you provide will be transmitted to and shared with Shopify and third parties, which may be located in countries other than your own. We use advanced Shopify features to protect, grow, and improve your experience, based on data collected from your interactions with our store, other merchants, and Shopify.

In such cases, Shopify is responsible for processing your personal data and for responding to your rights requests. For more information on how Shopify uses your personal data and the rights you may have, see Shopify’s Consumer Privacy Policy or visit Shopify’s Privacy Portal to manage your rights.

Third-Party Websites and Links

The Services may include links to websites or platforms managed by third parties. If you access third-party links, you may need to accept their privacy and security policies and terms. We are not responsible for the privacy, security, accuracy, or reliability of these websites. Information you share publicly or semi-publicly (e.g., on social media) may be viewed by other users or third parties without limitations. The inclusion of such links does not imply our endorsement unless otherwise stated in the Services.

Children’s Data

The Services are not intended for minors, and we do not knowingly collect data from individuals under the age of majority in your jurisdiction. If you are a parent or guardian of a child who provided us with personal data, please contact us to request deletion. As of the date of this policy, we are not aware of any "sharing" or "selling" (as defined under applicable law) of personal data of individuals under the age of 16.

Data Security and Retention

Please note that no security system is completely secure. Data you send us may not be secure during transmission. We recommend using secure channels to communicate sensitive or confidential information.

The duration for which we retain personal data depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce agreements and policies.

Your Rights and Choices

Depending on your location, you may have one or more of the following rights regarding your personal data. These rights are not absolute and may apply only under specific circumstances:

Right to access/know – You may request access to the personal data we hold about you.
Right to deletion – You may request deletion of your personal data.
Right to correction – You may request correction of inaccurate personal data.
Right to portability – You may request a copy of your data and ask us to transfer it to a third party under certain conditions.
Marketing preferences – You may opt out of promotional emails at any time using the unsubscribe link in our emails. You may still receive non-promotional messages (e.g., account or order updates).

If you reside in the UK or EEA, you may also:

Object to processing or request restriction – You may ask us to stop or limit how we use your data for specific purposes.
Withdraw consent – If we rely on your consent to process your data, you may withdraw it at any time. This does not affect processing prior to withdrawal.

You can exercise these rights via the Services or by contacting us using the information below. To understand how Shopify handles your personal data and related rights, visit https://privacy.shopify.com/en.

You will not be discriminated against for exercising your rights. We may require identity verification before fulfilling your request. You may appoint an authorized agent to make requests on your behalf. We will ask for proof of this authorization and may request that you verify your identity directly. We will respond within the timeframes required by law.

Complaints

If you have complaints about how we process your data, contact us using the details below. Depending on your location, you may also have the right to appeal our decision or contact your local data protection authority. For the EEA, you can find a list of relevant authorities here.

International Transfers

Your personal data may be transferred, stored, or processed outside of your country of residence.

If we transfer your data outside the EEA or UK, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses or equivalent mechanisms approved by UK authorities, unless the destination country is deemed to provide adequate data protection.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for legal, operational, or regulatory reasons. We will post the updated Privacy Policy on the website, update the “Last updated” date, and provide notice as required by law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please contact us at:

VERONICA TORDI

Email: vero@veronicatordi.it
Address: VIA BOLOGNA, 29, SAN GIOVANNI IN MARIGNANO, RN, 47842, ITALY

For the purpose of applicable data protection laws, we are the data controller of your personal data.

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